Who we are
KHC (‘we’ or ‘us’) is a ‘data controller’ for the purposes of the Data Protection Act 1998 (i.e. we are responsible for, and control the processing of, your personal data).
What personal data we collect
We may collect and process personal data about you (such as your name, surname, email address, home/business address, phone number) when you contact us, request a quote from us on our website or purchase security related services from us.
How will we use personal data about you?
We collect, process and store personal data about you so that we can:
- identify you and manage any accounts you hold with us;
- carry out our obligations arising from any contracts entered into between you and us;
- conduct research, statistical analysis and behavioural analysis;
- if you agree, let you know about other products or services that may be of interest to you—see ‘Marketing’ section below;
- do a credit check on you (in which case we may share your personal data with credit reference agencies and other companies for use in credit decisions);
- customise our website and its content to your particular preferences;
- notify you of any changes to our website or to our services that may affect you; and
- improve our services.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training and compliance.
Who your personal data might be shared with
We may need to disclose your personal data to:
- our service providers, such as our IT development and maintenance provider, our IT infrastructure provider and our direct debit provider;
- our subcontractors (service partners);
- other companies and organisations for the purposes of fraud protection and credit risk reduction; and
- law enforcement agencies in connection with any investigation to help prevent unlawful activity.
Keeping your personal data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- access to your account is limited based on permissions set within our systems
- we store your personal data on secure servers based within the EU.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your personal data, please contact us (see ‘How can you contact us?’ below).
If you want detailed information from Get Safe Online on how to protect your personal data and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Transfers of your personal data outside the EEA
How long we keep your personal data for
We will keep your personal data for no longer than is necessary for the purposes for which we process your personal data.
We would like to send you information about our services. If you have consented to receive such marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.
What rights do you have?
Right to request a copy of your personal data
You can request a copy of your personal data which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please email us (see ‘How can you contact us?’ below).
Right to correct any mistakes in your personal data
You can require us to correct any mistakes in your personal data which we hold. If you would like to do this, please email us (see ‘How can you contact us?’ below).
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please email us (see ‘How can you contact us?’ below).
For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
How to contact us