My journey with The Keyholding Company started back in 2016, so almost 2 years.
I cannot say enough great things of this company. I have a great manager and an amazing relationship with my co-workers. There is this wonderful, welcoming vibe that you feel as soon as you walk in through the doors each day. I have never experienced caring management all the way to the CEO, quite like at The Keyholding Company.
An average day in Credit Control is – hectic! It can be very busy and challenging. You are not only involved in collecting outstanding payments, but you also do things like checking credit ratings, maintaining credit limits, and of course keeping up to date on information.
As you can imagine, it is tough to get people to part with their money. At times it is even tougher to get to them on the telephone, that’s when creative thinking comes into play. I can tell you some stories…
Here is a breakdown of my day:
Arrive and make what will be my second cup of coffee, and check my emails
Deal with all new and urgent queries. Check our credit control screen and plan my workload (see who has paid and who has not paid and who is due to pay today). Then the calling begins.
Lunch, catch up on a book or chat with my colleagues and friends at the office. During summer I go for a walk outside by the river.
Continue chasing outstanding debt, including historical debt.
I started as a Customer Service Executive and then within 2 months, the company recognised my potential and transitioned me into the Billing team.
This is a great company like that, there is always opportunity to learn more and do more if you want to. We have a very entrepreneurial culture here.
I am determined to be successful in whatever I take up. Within 2-3 months I had learnt Billing’s processes and responsibilities.
Whilst working in Billing I was approached with an opportunity in Credit Control. This was another opportunity for me to learn new skills and challenge myself. I was surprised that I absolutely loved credit control. I loved the variety it threw at me and the interaction it allowed me with different people. Every day was different. As I said, I love a challenge!
Working with the Keyholding Company has been a dream come true.
I’ll give you four: The diversity. The challenge. The immense learning it has provided me. The simplicity it requires as a prerequisite.
If you love interacting with clients then that’s the biggest part of this job. You learn to be tactful, diplomatic and realise the power of discretion.
We are a team at The Keyholding Company. People here are welcoming and friendly. We know that power of coming together to get things done.
This is a place where opportunities to learn are immense and growth is limitless. It is a fast-paced environment, work is challenging yet rewarding. Everyone will roll up their sleeves to deliver excellent customer service.View head office roles
“I have a clear set of quantitative KPIs which help me track my progress. I am a data geek so that suits me fine.”
“On a regular day I get to interact with a diverse set of clients and our huge network of service partners to organise and finalise site surveys and oversee large-scale mobilisations.”